AnyDesk: What can individuals do about the scammer issue? But it’s also not an option for us to restrict features and thereby compromise the user experience. Scammers take advantage of our intuitive usability. We also cooperate with financial service providers and work out ways to prevent fraud together.īut it’s also important to us that AnyDesk remains user-friendly. Product management, marketing, development, data analysts – everyone is involved. As far as data protection allows it, we filter out suspicious session characteristics.Īs you can see, it’s a cross-departmental issue. Our legal department will then take care of it. If someone has been a victim of online fraud with AnyDesk, they can report the abuse to us via a form. We are constantly looking for new ways to educate. For example, you should not simply pass on your ID. Our website describes what types of scams there are and gives tips on how best to deal with remote desktop software. When you download AnyDesk, there’s a notice on the download page. Whether on the blog, on social media, in the press, or at events. Lena: One pillar of our action plan is education. AnyDesk: What are we doing at AnyDesk to combat online scams? We can stop a fraud on a technical level, but there are many types of scams that software cannot easily detect. Whether it’s getting people to access their bank account and make a wire transfer or simply asking for critical personal information. But the ways in which a scammer can get the money are very different. AnyDesk: What are online scammers targeting? We also work closely with authorities investigating and provide them with the necessary information. We are constantly evaluating how scams are carried out at the moment and how we can act against them. Whenever a tool puts a security bar in place, fraudsters unfortunately find a new way. Lena: We monitor the issue closely, there are always new scams and there are many different tools and applications that are used for attacks. AnyDesk: It’s important to address the issue openly and take action against it. This is the area I’m concerned with: In what context is the topic AnyDesk mentioned? Do we need to communicate some things more clearly? Some people may not be aware of all the things we are doing about it. Many of my colleagues are dealing with this issue. That’s why we want to do something about it on a technical level, but also on all kinds of other levels. Our product is being misused we are not the fraudsters ourselves. What topics are mentioned in connection with AnyDesk? This is how I know that we are also mentioned in connection with online fraud. I want to find out what is being reported about us on social media and the web. Lena: Abuse of our software is a search field of our so-called “Brand Monitoring”. AnyDesk: How come you’re also responsible for the topic of online fraud? Overall, I take care of how we present ourselves and appear to the outside world, for example at fairs. As you can see, there are many interfaces with other departments in my position. Or working with influencers and sponsorships. There are many different fields, corporate design, for example. That means I take care of our appearance as a brand. AnyDesk: Hi Lena! Introduce yourself briefly to our readers: Who are you and what do you do at AnyDesk? I asked her how AnyDesk approaches this issue and what each individual person can do to protect themselves. Lena Lohmaier is the Brand Manager for AnyDesk and helps fight online fraud and scams with AnyDesk. Fraudsters also use AnyDesk for scams, along with all other remote desktop tools on the market. They trick individuals into granting remote access to their device, where they can easily obtain confidential information. Some scammers use Remote Desktop Software for their attacks. Anyone can fall victim to this form of social engineering if they are not adequately informed or protected, as the scams are becoming more sophisticated. This includes phishing attacks, for which scammers use false information to trick their victims into installing malware or giving out confidential information. According to the Statista Research Department, there were around 18 million victims of cybercrime in Germany in 2020 alone.
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